About the Role
Welcome guests in a warm and friendly manner.
Ascertains their lodging, purchasing needs.
Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
Knows all essential aspects of our resort or hotel operations.
Registers guests and manages the rooming chart.
Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Monitors lobby and check-in activity to determine room flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Provides pre-arrival support for guests arriving on packages.
Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
Works collaboratively with any resort associates and resources.
Requirements
Verbal Communication
Customer Service
Resolving Conflict
Teamwork
Energy Level
Thoroughness
Professionalism
Education, Experience, and Licensing Requirements:
High school diploma
Prior resort or hotel experience preferred
Familiarity with telephone, office, and point-of-sale software a plus
About the Company
ALEAWA JOBS offers quality Staffing Agency services to place the right people with the right jobs. Whether you are looking to change your current job or find a new job, we’re happy to offer you our services.
